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Membership payments are non-refundable. If you sign up for monthly or quarterly payments, you are committing to make payments through to the end of your current membership period.
If the product is damaged, we will provide a full refund upon return of the purchased item.
No refunds will be given for digital products. Please ensure you have the technical capacity and software requirements before purchase.
If you cancel your attendance at an event:
The ASA reserves the right to cancel events due to a lack of bookings. In the event of a cancellation made by the ASA, you will be entitled to a full refund on your booking.
Virtual Literary Speed Dating events are not entitled to any refund or credit, regardless of timeframe of notice. Any attendance cancellations received for a Virtual Literary Speed Dating registration will not be refunded. In the event of a cancellation made by the ASA, you will be entitled to a full refund.
Some ASA events are conducted by way of video conference or webinar.
The ASA cannot issue refunds due to problems you experience with your internet connection, including problems you may experience in connecting to the online event or in the sound or audio quality of the online event.
Accordingly, we encourage you to read the information we provide prior to an event to help you set up your equipment. Sometimes, you are required to download free video conferencing software in order to connect. It is your responsibility to download and test this software before the event.
We are happy to assist you by answering questions up to 24 hours in advance of the event but cannot guarantee that we will have the resources to respond to your problem on the day of the event or during an event.
Before the closing date for any of our prizes or awards (such as the ASA/HQ Commercial Fiction Prize, the Blake-Beckett Trust Scholarship, the Barbara Jefferis Award and Award Mentorships) you are welcome to withdraw your submission, however, any applicable administration fee already paid by you is non-refundable.